A premier full-line distributor of general laboratory supplies, equipment (both large and small), chemicals, bio-reagents, chromatography consumables, tissue culture products, advanced biological kits, media and supplements, lab safety items, personal protective gear, and nearly everything else needed in a scientific environment

Looking for help? A CHETSA support specialist is standing by to answer your questions. We have a dedicated worldwide support team to help you maintain the maximum performance of your instruments, make your lab life easier, and ensure the reliability of your data.

Customer Service

• 24 Hours (1-800-552-1832)

Office Hours

• Monday – Thursday: 9:00 AM – 08:00 PM EST
• Friday: 9:00 AM – 06:00 PM EST
• Saturday – Sunday: Closed.

You can send a purchase order via email to sales@chetsa.com or mail it in. We also accept purchase orders online once a NET 30 account has been established.

Please allow 24 hours for your Purchase Order to be processed. You can then check our order status module for the ship date and copy of your sales order. Should you not see your order online, please contact customer service at sales@chetsa.com or call us at 1-800-552-1832 to confirm your PO has been received.

We accept Visa, M/C, Discover and Amex. We also accept bank transfers and payments via PayPal. Please make sure you reference your Quote or Order Number when submitting the payment so the funds may be applied correctly.

International wire transfers can take up to 5-10 business days to be safely deposited into our account. Once the monies are received, your order will be entered into our system. Your order will be entered and processed according to our standard international orders protocol at this time. Any other sort of deposits (ACH, EFT, direct deposits) for domestic customers normally take 1-2 days. Your order will then be entered and confirmed. Please try to reference Proforma/quote number/order number when filling out the transfer/deposit paperwork with your bank as that will help expedite the process.

Our sales orders and invoices are all system generated, and we cannot alter any invoices to reflect different pricing for customs clearance. This is illegal as per the US export guidelines and could result in severe fines imposed on both the shipper and the receiver.

We don’t include VAT in our pricing. You would be responsible for any taxes your country charges to import an item.

There is no minimum for web/ call in orders shipping internationally.

Once your order has shipped, the email address on the account will receive an invoice including the tracking number of the items that have shipped.

Yes, as long as the product is in stock. All express orders, overnight, second day, and three day deliveries placed by phone must be received by 2:00PM Eastern Standard Time in order for us to attempt to ship it out same day.

Yes, please send us an email with your company name, address and account number stating you authorize TEquipment to ship using your account. We will verify your account with the carrier.

At times we are waiting on shipments from the manufacturers who may encounter part or component issues in manufacturing the products. This may cause a delayed ship date as the unit must pass quality control before shipping out. While we do our best to get your products out to you quickly, these manufacturer delays are unfortunately out of our control.

We make every effort to keep ample stock on hand for frequently ordered items. In addition to the stock we have available in our main shipping facilities, we also have access to several smaller warehouses located throughout the United States. Due to the vast amount of items offered on our site as well as custom built offerings, immediate stock availability is not guaranteed. If you need your item delivered urgently, please contact one of our Customer Service Representatives to assist you.